Privacy Policy

This Privacy Policy applies to Signature Dental and to personal information collected through this website, by phone, by email, through online booking, in person at the clinic, and during the usual administration of dental care.

Personal information means information or an opinion that identifies you or could reasonably identify you. Health information is sensitive information under Australian privacy law and may include your dental health, appointment details, treatment records, billing information and related clinical notes.

The information collected depends on how you interact with the clinic and what care you ask about or receive.

Most information is collected directly from you, for example when you complete a form, book online, speak with the team, email the clinic or attend an appointment.

Information may also be collected from a parent, guardian, carer, referring practitioner, insurer, health fund, payment provider, government service or another health professional where it is lawful and relevant to your care or administration.

Signature Dental uses personal information for ordinary clinical and administrative purposes connected with dental care.

Personal information is shared only where reasonably necessary for care, administration, law, safety or another permitted purpose.

Signature Dental takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in clinical software, secure practice systems, email systems, booking systems, payment systems, paper records and carefully managed backups. Some technology providers may store or process limited information outside Australia depending on their systems.

Clinical and administrative records are kept for as long as required for dental care, legal, professional, insurance and business record-keeping purposes. When information is no longer required, the clinic takes reasonable steps to destroy it or de-identify it where appropriate and lawful.

If a data breach is likely to result in serious harm and notification is required under Australian law, Signature Dental will take the steps required by law. This may include notifying affected people and the Office of the Australian Information Commissioner.

You can ask for access to personal information Signature Dental holds about you. You can also ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.

Some requests may need to be verified, limited or refused where the law allows or requires it, for example where another person's privacy is involved or where releasing information would create a serious risk. The clinic will explain the reason where it can.

This website may use cookies, analytics and embedded third-party services to help the site work, understand general traffic patterns and support online booking or enquiries.

Third-party websites and booking platforms have their own privacy practices. When you leave this website or use an external platform, you should read that provider's privacy information as well.

If you have a question or complaint about privacy, contact Signature Dental first so the team can review the issue and respond. You can contact the clinic by email at info@signaturedental.com.au or by phone on (08) 9474 4750.

The clinic will consider privacy complaints and respond within a reasonable time. If you are not satisfied with the response, you can contact the Office of the Australian Information Commissioner or another relevant regulator.